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Curiously Vulgar FAQS

How long does shipping take? 

  • We ship to the following areas: USA, Oceania, North America, Europe & Asia. (This includes UK, Australia & New Zealand)
  • 90% of our items are made to order so once an order is processed it then needs to be created, orders are processed on Monday - Friday, however for your item to be shipped will depend on creation timeframe.
  • We advise the estimated days to be delivered at checkout.
  • Shipping time might vary depending on location, shipment method and other factors.
  • If your items are delayed and we are aware of this before fulfilling your order, we will let you know via email and offer a refund if the advised timeframe is too long for you to wait. We can also email you once your item is back in stock or back to normal delivery.

Where is my order?

  • Your order could be in a couple of places... our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way.
  • If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us.

Missing Item?

  • Not cool! We’ve either packed it wrong, it’s coming in more than one parcel or it’s fallen off the back of the wagon.
  • If your expected shipping date has passed, then please contact us by going to the "Chat" tab on the bottom right of this page or giving us a email!

How do I place a order?

  • Simply add as many items as you wish to your shopping cart while browsing our store.
  • Once you want to proceed with the order - do so by going to the cart and clicking "checkout".
  • Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package as soon as it is ready to go!

Why is my order late?

  • If it's before the advised shipping date and you've had your dispatch email, then it’s on its way.
  • Your shipping date has to have passed for us to be able to investigate where your order is. On rare occasions we do come up against a bump in the road.
  • If your shipping date has passed, please contact us emailing customer.support@vulgargifts.com or clicking our messenger icon in the bottom right corner of our website and have your order number ready.

Can I cancel or change my order?

  • As soon as you place your order, we’re on it – we know you need it fast!
  • Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!).
  • You’ll need to place another order or return any unwanted items.

What payments do you accept?

  • You can select your preferred payment method at checkout.
  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

I need more info!

  • Not a problem :) We are always happy to help and will always do our best to help our customers! Feel free to email us at customer.support@vulgargifts.com if you have any further questions or queries!

Returns and Refunds

Returns 

  • Our policy lasts 30 days from date of delivery. If 30 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Non-returnable items:
    - Gift cards
    - Some health and personal care items
  • To complete your return, we require your order details. Please email us at customer.support@vulgargifts.com for more information if needed.
  • There are certain situations where only partial refunds are granted (if applicable)
    - Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    - Any item that is returned more than 30 days after delivery

Refunds (if applicable) 

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days of confirmation.

Late or missing refunds (if applicable) 

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at customer.support@vulgargifts.com.

Sale items (if applicable) 

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded. However if you have received the wrong size or item please email us as we will do our best to help.

Exchanges (if applicable) 

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will advise the next steps to action your exchange.

Gifts 

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable if advised when item has been posted for return.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.